Important Information

Introduction

Thank you for scheduling an appointment with Be Kind Psychology. This page provides important information about the services you will receive at Be Kind Psychology, including our approach to treatment, our business practices, fees, and other information relating to confidentiality. Please take a few moments to read through these. If you have any questions, please do let us know.

 

 

Appointments and Fees

Professional Fees
The cost of a one-hour consultation is between $150.00 and $200.00 unless otherwise negotiated.

 

The fee is payable at the end of the session by credit or debit card, electronic transfer, or cash.

 

Missed / Late Cancelled Appointments
Providing at least 48 hours' notice to cancel an appointment helps us to keep your session costs down, maximises our availability to clients, and minimises lost clinical time. Appointments missed or rescheduled without 48 hours notice will incur the full fee which you must pay prior to your next scheduled appointment.

 

It is important to note that Third Party funders do not pay late cancellation or missed appointment fees. These are your responsibility even if your treatment is normally funded by a Third Party.

 

If you are late for an appointment your session may be less than 50 minutes in duration. Please note you will need to pay the full amount in these circumstances, however, your insurance rebate (if any) may be reduced. Please consult your private health insurance for more information.  

 

If you provide us with a mobile number or email address a reminder message will be sent 2 days prior to your appointment. This is a courtesy reminder only. If for any reason you did not receive a reminder message and missed your appointment you will still need to pay the late missed appointment fee.  If you're ever in doubt please feel free to email to confirm an appointment.


Frequency of Appointments
The number and frequency of appointments will be discussed with you by your practitioner. This will be based on their professional opinion once they have had an opportunity to understand your treatment needs and goals. 

 

In many circumstances it can be difficult to predict a person's response to treatment and therefor the number of sessions they may require. Your practitioner will discuss this with you prior to commencing treatment.
 

Confidentiality, Privacy and Record Management

All personal information gathered by the therapist during the provision of the psychological service will remain confidential and secure except where:
1. It is subpoenaed by a court; or
2. Failure to disclose the information would place you or another person at serious and imminent risk; or
3. Your prior approval has been obtained to
(a) provide a written report to another professional or agency. eg. a GP or a lawyer; or
(b) discuss the material with another person, eg. a parent or employer; or
4. If disclosure is otherwise required or authorised by law.
 

Health Record Management
Purpose of collecting and holding information

The information is gathered as part of the assessment, diagnosis and treatment of your condition, and is seen only by the therapist. The information is retained in order to document what happens during sessions, and enables the therapist to provide a relevant and informed psychological service.

 

Access to Client Information

At any stage you, as a client, are entitled to access the information about you kept on file, unless the relevant legislation provides otherwise. The therapist will discuss appropriate forms of access with you before the information is released.
 

Nature of Services Provided and Emergencies

All practitioners are fully qualified and registered practitioners. We use a combination of contemporary evidence-based treatments including Cognitive-Behaviour Therapy (CBT) and Acceptance and Commitment Therapy (ACT).

 

Prior to commencing treatment your practitioner will discuss their proposed treatment approach with you and ensure you understand the rationale for the approach, including any identified risks.


Limitation to Services
Be Kind psychology  is a private provider of psychology services. Treatment is provided via prearranged, scheduled appointments.

 

Practitioners have limited availability for contact outside of schedule appointments. Practitioners may not have an opportunity to respond to between session contact prior to your next appointment so this should not be relied upon for emergency matters. For emergency matters please contact the appropriate agencies using the details below.

 

Be Kind psychology practitioners will only provide services that are within their professional capabilities, competence and role as a private provider of psychology services. If treatment needs are identified that are outside of this scope your practitioner will endeavour to assist you identify alternative suitable providers.


Emergency Contacts
Be Kind psychology is not an emergency service. We are not able to respond to urgent or emergency matters and our communication channels (Phone, SMS, Fax, Email) are not monitored outside of standard business hours.

 

For urgent concerns relating the mental health or other emergencies please contact the appropriate emergency services:

 

Police, Fire, Ambulance (Emergency): 000
or you can visit our website for further details on mental health hotlines: www.bekindpsychology.com.au